Employment

After 36 years, our unique type of neurological services continues to be in high demand in the Valley. We are expanding our operations while continuing to provide the same high level of attention to detail for each case. To accomplish this level of quality while scaling up, we are seeking a Veterinary Technician Manager with strong character and excellent management skills to help uphold the hospital's values and systems/processes. This individual will provide the support to the Team (Technicians, CSR's, and Doctors) that is necessary to ensure a positive, enjoyable environement while achieving the shared goal of providing top notch quality service day in and day out.

A career as a leader at the Veterinary Neurological Center could be right for you if you enjoy:

• Being involved in cutting edge medical procedures and technology
• Preemptively finding solutions to issues and working collaboratively to implement them
• Working with a brilliant team of neurologists who all enjoy sharing their knowledge
• Ensuring each pet and the clients who care for them receive genuine care
• Respectful and effective internal communication
• Learning, growing, and being challenged daily
• Creating, belonging to, and promoting the type of environment you desire - caring, supportive, positive, enjoyable, and professional along with other like-minded individuals
• Premium salary, flexible schedules, and excellent benefits

This person will work closely with the other members of our leadership team. One of the VNC tenants is flexibility. We are looking for a leader to own the responsibilities of this position, however, this person's skills and interests may also align with some of the duties in a different leadership position. For this reason, all roles across the hospital have been developed so multiple individuals can share the responsibilities of different positiions when appropriate. The inherent need for collaboration provides constant support from a co-manager or assistant and ensures continuity of duties for the hospital if the leader is not there for the day.

Previous experience and managerial skills are preferred but we are willing to train individuals with limited experience, skills, or credentials but do possess the qualities necessary to lead teams.

• Technician Manager: This position is hands-on, working alongside our current Technician Manager/Imaging Director/Hospital Director to oversee the efficient flow of daily medical procedures performed at exceptional quality by ensuring the Technical Team has the proper tools and bandwidth to perform their jobs at a high level every day.
  • Primary Responsibilities include (but not limited to):
    • Conduct weekly team meetings and implementation(s)
    • Task/project management
    • Daily check-ins with the Practice Manager
    • Inventory management
    • Team member scheduling
    • Work with the Building and Equipment Maintenance Supervisor and Implementations Specialist to ensure equipment is running optimally
    • Medical records auditing
    • OSHA management
    • Medical/technical writing
    • Controlled drug management
    • Update processes and create new ones, as appropriate, in the Technician Procedure Manaual
    • Photography/videography
    • 3D printing of anatomical models and drill guides for neurosurgery
    • Proficiently perform Technician duties such as:
      • Patient handling and restraint
      • Nursing
      • Jugular venipuncture
      • Jugular venipuncture
      • IV catheterization
      • Laboratory procedures and maintenance
      • Anesthesia monitoring
      • Radiology
      • Surgical monitoring
      • Laboratory procedures and maintenance
• Preferred Qualifications:
  • Previous experience as a Veterinary Technician in a lead, supervisory, or managerial capacity
  • College degree
  • Additional education/certification:
    • Certified Veterinary Technician (CVT)
    • Certified Veterinary Practice Manager (CVPM)

Essential Qualities for Any Candidate Applying for a Leadership Position at the VNC:

• Strong character to understand that core values are a vital ingredient in our hospital's success
• Leadership ability to motivate and promote positive and professional tendencies
• Responsible and accountable by always following through with commitments
• Highly organized facilitating efficiency in all aspects of the job
• Self-motivated to accept much more than just the status quo
• "Think outside the box" and notice problems and brainstorm, discuss, and implement solutions
• Technically savvy to utilize computers and software to easily convert ideas into reality (minimum 45 wpm typing speed, proficiency in Microsoft Office and Google Suite)
• Writing proficiency top convey messages and thoughts that truly connect with the target audience
• Excellent communication with doctors and other individuals to efficiently collaborate and execute plans
• Trustworthiness to maintain confidence and assess situations in an objective, unbiased manner
• Assertive enabling them to follow through with others and take lead on projects
• Work independently so can execute tasks with little oversight, but constant communication
• Achieve quality by noticing solutions and closely adhering to established systems and processes
• Growth mindset to welcome and learn from positive critique and suggestions
• Thoughtful decision-making ability via thorough examination and consideration of all factors resulting in the best direction
• Caring for others knowing that the real benefit to self and attainment of goals comes from here

If you possess these qualities and have interest in working as a leader at the VNC, please email your resume (and cover letter) to Wil Levesque (Hospital Director) to take the next step toward an exciting career in the amazing veterinary specialty field of neurology. If you are contacted for an interview please fill out our Employment Application prior to your arrival.

The Veterinary Neurological Center is currently seeking an experienced Full-Time Technician, preferably certified, to work alongside our skilled and dedicated support team assisting our neurologists. This person will contribute primarily as a Technician, but if proven, will have the opportunity to also work in an administrative managerial role as detailed below. This is a unique opportunity for a positive, hard-working individual who is inspired by our synergistic culture, which fosters learning and growth, and leads to continual opportunities for those embracing responsibility.

The VNC is committed to hiring professional, positive and passionate individuals who will be a good fit with our existing excellent team and contribute to an enjoyable environment where each employee works together to achieve the goal of providing extraordinary care to each patient, client, and the veterinarians who refer them to us.

1. Technician

Description:
Work with doctors and technicians to help ensure each patient is receiving the highest quality care when hospitalized and before, during and after anesthetic procedure. Work efficiently as a team to help the day flow smoothly.

Responsibilities:

• Animal Restraint
• Nursing
• Jugular Venipuncture
• IV Catheterization
• Anesthesia Monitoring
• Radiology
• Client Communication
• Surgical Monitoring
• +/- CT Scanning
• +/- CSF Analysis
• +/- MRI Scanning

Essential Qualities:

• Love and compassion for animals...treat each patient as own
• Professional, responsible, and eager to assist technicians and doctors with each case
• Team-oriented with a positive attitude that facilitates efficiency and contributes to an enjoyable environment
• Follow proper procedures and question processes if unclear or notice areas of improvement
• Desire to learn and grow and contribute to an environment based on those ideals
• Meticulous details in all aspects of each case
• Self motivated to seek out further responsibility, especially during slow periods

2. Technician Administrative Assistant

Description:
Additional responsibility will be available to the employee after an initial training period as a Technician and once the candidate:

• has become proficient as a Technician at the Veterinary Neurological Center
• has exhibited excellent leadership qualities
• actively seeks out responsibility while striving to uphold and promote quality in all processes

Assist Technician Manager/Hospital Supervisor with tasks and projects that will improve the quality of medical care and hospital efficiency.

Responsibilities:
The area of responsibility could vary depending on skills and proficiency, but the opportunity to assist/manage will be available based on current circumstances in one or more of the following capacities (not all-inclusive):

• Task/Project Management
• Weekly Meeting Implementation(s)
• Inventory Management
• Equipment Troubleshooting
• Medical Records Auditing
• Medical/Technical Writing
• Photography/Videography
• OSHA Management
• Controlled Drug Management

Essential Qualities:

• Strong Character - understand that core values are a vital ingredient in our hospital's success
• Leadership - ability to motivate and promote positive and professional tendencies
• Responsible - follow through with what you say you are going to do
• Highly Organized - facilitating efficiency in all aspects of the job
• Self-Motivated - to accept much more that just the status quo
• "Think Outside the Box" - and notice problems and brainstorm, discuss, and implement solutions
• Technical Savvy - to navigate computers and software to easily convert ideas into practical tools
• Writing Proficiency - to convey messages and thoughts that truly connect with the target audience
• Excellent Communication - with computers and others to efficiently collaborate and execute plans
• Emotionally Intelligent - ability to put self in others' shoes to help understand others' needs
• Assertive - enabling you to follow through with other team members and take lead on projects
• Work Independently - can execute tasks with little oversight, but with constant communication
• Achieve Quality - by following established systems yet noticing problems and suggesting solutions
• Humility - to welcome and learn from positive critique and suggestions
• Thoughtful Decision Making Ability - via thorough examination and consideration of all factors resulting in a the best direction to take

The Veterinary Neurological Center offers a competitive salary and health insurance, retirement plan, and vacation benefits. Please email your resume (and cover letter), attention: Wil Levesque (Hospital Director). If you are contacted for an interview please fill out our Employment Application prior to your arrival.

The Veterinary Neurological center is currently seeking an experienced Imaging Technician to work alongside our skilled and dedicated technical support team assisting our neurologists. Medical imaging is an essential component for the diagnosis and treatment, both medical and surgical, of our patients' neurological disorders. This is an excellent opportunity for someone who is skilled with MRI and/or CT and has a love for animals and a desire to be involved in the cutting edge of veterinary medical imaging and associated applications. This position is open to both Veterinary Imaging Technicians as well as MRI/CT Technicians and Technologists who are looking for opportunities outside of the human medical field. Previous veterinary experience and/or ARMRIT or AART certification are not required but are preferred.

The VNC is committed to hiring professional, positive, and passionate individuals who will be a good fit with our existing, excellent team, and contribute to an enjoyable environment where each employee works together to achieve the goal of extraordinary care for each patient, client, and the veterinarians who refer them to us.

Description:

This person will work directly with VNC Neurologists and the Hospital Director/Lead Imaging Technician to perform MRI/CT examinations of our patients, coordinate the flow of patients to and from MR/CT, and provide the highest quality care to our patients and clients. The responsibilities for this position include, but are not limited to:

• Prepare and Position Animals with Care for MRI/CT imaging as patients are under general anesthesia.
• Transport Anesthetized Patients from Radiology to our MR trailer or CT room while breathing for them with an ambu-bag.
• Produce High Quality MRI / CT Images by following and verifying neurologists’ orders and in accordance with hospital policies and procedures utilizing our 8-channel, 1.5T GE HDXT MRI and GE Multi-Slice CT Scanners.
• Work Closely with Anesthesia Technicians to ensure patient safety during MRI/CT procedures and to ensure any medical emergencies are quickly recognized and addressed.
• Coordinate Efficient Flow of Patients To and From MRI / CT by maintaining excellent communication with the Technicians, Lead Imaging Technician, Neurologists, and Client Service Representatives.
• Clean and Maintain MRI / CT Rooms and Equipment
• Assist with Updating / Improving Imaging Protocols and Procedures with the Lead Imaging Technician to ensure the images produced are of the highest quality.
• Assist with 3D Printing of Anatomical Models by working with the 3D Printing Technician and Neurologists to obtain images necessary to create 3D models.
• Enter Imaging Services in Patient Medical Record so that services are properly documented and invoiced using ezyVet practice management software.

While the primary focus of this position is MRI and CT imaging of patients, the opportunity to take on additional responsibilities and assist the Technicians with patients in our Treatment Area will be available to those with previous veterinary experience and those who wish to learn. Such responsibilities may include:

• Patient Handling and Restraint
• Jugular Venipuncture
• IV Catheterization
• Urinary Catheterization
• Nursing Care
• Laboratory Procedures
• Anesthesia / Surgical Monitoring
• Radiology

 

Essential Qualities:

• Love and compassion for animals…treat each patient as their own.
• Previous Imaging Experience preferably 2 years of experience with MRI or CT imaging in either the veterinary or human medical field.
• Professional, responsible, and eager to assist neurologists and team members with each case.
• Excellent communication with doctors and other individuals to efficiently collaborate and execute plans
• Team-oriented with a positive attitude that facilitates efficiency and contributes to an enjoyable environment.
• Highly organized facilitating efficiency in all aspects of job
• Responsible and accountable by always following through with commitments
• Technically savvy to utilize computers and software necessary to operate MRI/CT and document procedures.
• Follow Proper Procedures and question processes if unclear or notice areas of improvement.
• Ability to "Think outside the box" to notice problems and brainstorm, discuss and implement solutions.
• Growth mindset to welcome and learn from positive critique and suggestions as well as contribute to an environment based on those ideals.
• Meticulous Attention to Detail in all aspects of each case.
• Self-motivated to seek out further responsibility, especially during slow periods.

 

The Veterinary Neurological Center offers a competitive salary and health insurance, retirement plan, and vacation benefits. Please email your resume (and cover letter), attention: Wil Levesque (Hospital Director). If you are contacted for an interview please fill out our Employment Application prior to your arrival.

The Veterinary Neurological Center is currently seeking a Full-Time Medical Assistant to work alongside our skilled and dedicated client and patient support teams to directly assist one of our board-certified neurologists. Excellent communication and coordination between our neurologists, clients, technical team, and front office team are essential to provide efficient, effective, and high-quality veterinary care to our patients. The Medical Assistant facilitates this communication and coordination to ensure the VNC is providing the highest quality of veterinary care efficiently to our patients and clients. This position is an excellent opportunity for someone with excellent communication skills (written and verbal), experience in veterinary medicine, and the ability to thrive in a fast-paced, dynamic environment.

The VNC is committed to hiring professional, positive, and passionate individuals who will be a good fit with our existing, exceptional team and contribute to an enjoyable environment where each employee works together to achieve the goal of extraordinary care for each patient, client, and the veterinarians who refer them to us.

Description:
The Medical Assistant performs a combination of administrative, technical, and client service functions while working closely with a neurologist, their clients, and VNC team members to ensure the day flows smoothly, that all patient and client needs are handled, and that neurologists and technicians can focus on the medical care of our patients. The responsibilities for this position include, but are not limited to, the following:

• Be Available to the Neurologist to assist them with their needs quickly and efficiently as they arise.
• Familiarize Self with Cases ahead of the neurologist’s appointments so any questions a doctor has about a case can be answered.
• Communicate Directly with Clients regarding all aspects of a patient’s care, appointment scheduling, estimates for services, proposed treatment plans, and more.
• Coordinate with and Assist Technicians by obtaining and recording patient vitals, restraining patients, obtaining patient treatment orders, creating treatment plans, and assisting with imaging and surgery as appropriate.
• Coordinate with and Assist Client Service Representatives (CSR’s) to ensure proper documentation in patient medical records, lab results are received and conveyed, and that client concerns are resolved.
• Communicate Directly with Referring Veterinarians and their staff to obtain information about cases, acquire medical records, ensure medical records are sent to the referring veterinarian, etc.
• Greet Clients and Take the Patient to an Exam Room as they arrive for their appointments.
• Take the Patient’s Medical History during the neurological examination and enter the history in the electronic medical record.
• Convey Reasonable Expectations to Clients regarding wait times, procedure times, response times to client questions, lab turnaround times, etc.
• Call in Prescriptions to outside commercial and compounding pharmacies to assist doctors and CSR’s.
• Draft Discharge Instructions for the neurologists.
• Review Discharge Instructions with clients.
• Assist With Doctor Message Box to ensure no messages fall through the cracks and so that any inquiries or concerns from clients are handled promptly.

Schedule:

The Medical Assistant will work a schedule that mirrors that of the neurologist they are assigned to. This is typically four 10-hour days per week Monday through Friday including an occasional Saturday shift. These hours may be adjusted as necessary to accommodate the neurologist or hospital.

If doctors are out of the hospital on days the Medical Assistant would be scheduled (e.g. because the neurologist is sick or on vacation) the Medical Assistant will be assigned to be a client service representative, technician, or assistant to another doctor.

Essential Qualities:

• Love and compassion for animals…treat each patient as their own.
• Previous Veterinary Experience as a veterinary medical assistant, technician, or client service representative is required.
• Professional, responsible, and eager to assist neurologists and team members with each case.
• Excellent verbal and written communication skills to be able to discuss simple to complex neurological cases with doctors and other individuals and tailor communications to their target audience.
• A high level of emotional intelligence as client communications can be necessary during less-than-ideal circumstances, including moments when clients are stressed and/or emotional about the health of their pet who is a beloved family member.
• Team-oriented with a positive attitude that facilitates efficiency and contributes to an enjoyable environment.
• Able to lift 30lbs. and be able to stand, walk, and move for most of the day.
• Highly organized facilitating efficiency in all aspects of the job.
• Meticulous Attention to Detail in all aspects of each case.
• Responsible and accountable by always following through with commitments
• Technically savvy to utilize computers and software necessary to document
• Follow Proper Procedures and question processes if unclear or notice areas of improvement.
• Ability to "Think outside the box" to notice problems and brainstorm, discuss, and implement solutions
• Growth mindset to welcome and learn from positive critique and suggestions as well as contribute to an environment based on those ideals.
• Self-motivated to seek out further responsibility, especially during slow periods.

The Veterinary Neurological Center offers a competitive salary and health insurance, retirement plan, and vacation benefits. Please email your resume (and cover letter), attention: Dan Levesque (Practice Director). If you are contacted for an interview please fill out our Employment Application prior to your arrival.

The Veterinary Neurological Center currently has no openings for a Technician Assistant/Caretaker. We are, however, always looking for excellent candidates. Please email your resume (and cover letter) if you would like to be considered when a position becomes available.

The Veterinary Neurological Center currently has no openings for a Kennel Technician. We are, however, always looking for excellent candidates. Please email your resume (and cover letter) if you would like to be considered when a position becomes available.

The Veterinary Neurological Center is currently seeking two full-time Client Service Representatives to join our Front Office Team. This person will work as a CSR but, if proven and eager to take on responsibilities, will have the opportunity to also work in an administrative role, as detailed below. The VNC is committed to hiring professional, positive, and passionate individuals who enjoy a professional and fast paced practice. Our hospital offers an inclusive team environment and commitment to delivering extraordinary care to each patient, client and veterinarian we serve. We are open from 9am-5pm Monday - Saturday

Description:

Provide care for clients and patients over the phone and in person by communicating to doctors how their needs can best be met. The CSR position at the Veterinary Neurological Center is technically challenging and a vital part of the communications within our hospital. This is an excellent opportunity for individuals looking to build upon General Practice skills who have interest to further grown and develop in a Specialty Practice, or individuals looking for a new career opportunity in the veterinary field.

Essential Qualities:

Prior veterinary experience is desirable, but not required as some of the vital skills for this position may come naturally or been developed by virtue of other experiences (i.e. caring for others, volunteering, providing client service in person or by phone). Other essential qualities for this position include:

• Love and Compassion for Animals and the people that care for them.
• Desire to learn and grow and contribute to an environment based on such ideals
• Professionalism your demeanor inspires confidence and trust from others.
• Flexibility and Adaptability
• Ability to learn veterinary medical terminology
• Strong Interpersonal Skills to work well with others and communicate effectively with clients, doctors, and fellow colleagues
• Computer Skills and general knowledge (e.g. Microsoft Office Suite or Google products including Gmail, Google Sheets, Google Docs)
• Proficient Typist
• Meticulous Detail in all aspects of each task
• Advanced Multitasking Skills so can prioritize and achieve deadlines with a calm demeanor
• Following proper procedures and question if unclear or see areas of improvement

The Veterinary Neurological Center offers a competitive salary and health insurance, retirement plan, and vacation benefits. Please email your resume (and cover letter), attention: Nancy Shaffer (Front Office Supervisor). If you are contacted for an interview please fill out our Employment Application prior to your arrival.

The Veterinary Neurological Center is currently seeking a Part-Time CSR Assistant to work alongside our front office team. This is a unique opportunity for a hard working individual interested in developing administrative skills in the veterinary field. The VNC is committed to hiring professional, positive, and passionate individuals to contribute to an enjoyable environment by working together and providing extraordinary care to each patient, client and the veterinarians who refer them to us.

Schedule:

• Tuesday, Thursday, Saturday: 8:30am-5pm

Primary Responsibilities:

• Connect with Clients in person and by phone
• Retrieve and File Charts accurately and swiftly
• Pull Records for the next day's appointments
• Clean and Stock Supplies to maintain an organized and comfortable environment for patients, clients, and staff.
• Fax Medical Records

Essential Qualities:

• Interpersonal Skills to work will with others and communicate effectively with clients, doctors, and fellow colleagues
• Basic Computer Skills and knowledge (e.g. Microsoft Office, Google Suite, email software)
• Proficient Typist able to accurately input 40+ words per minute
• Meticulous Detail in all aspects of each task
• Love and Compassion for Animals and those people who care for them.
• Desire to Learn and Grow and contribute with your colleagues

Additional Qualities:

• Advanced Multi-Tasking Skills to prioritize and accomplish deadlines
• Strong Listening Aptitude to follow proper procedures and discuss areas of improvement

The Veterinary Neurological Center offers a competitive salary and health insurance, retirement plan, and vacation benefits. Please email your resume (and cover letter), attention: Nancy Shaffer (Front Office Supervisor). If you are contacted for an interview please fill out our Employment Application prior to your arrival.